User Administration

Security and Credential Management

User Account Locking

Set a global account locking policy for users.

Use the MSActivator CLI based configuration at Web Portal configuration → Advanced Configuration to set the number of accepted login failures and the duration of the account lock.

User Password Expiration

Set a global password expiration policy and enforce user password updates on a regular basis.

Use the MSActivator CLI based configuration at JEntreprise configuration → General Configuration to set the user password validity in days.

User Password Policy

By default the password strength is not enforced in the customer portal but it's possible to define specific rules by customising the file CustomerBoardContent under /opt/ses/WebContent/operators//content/

By default, no specific password policy is used:


but this can be enabled by setting the value to 1.

# Punctuation or special character among ^'<>{}"/|;:.,~!?@#$%^=&*]()[_+

Once configured, the policy can be applied by restarting the portal.

service tomcat restart


The same configuration is available for a customized portal.

Password Recovery

Users who have forgotten their password can request a new one and get access to their account.

The password recovery can only work if the user has provided a valid email in his profile and if the MSActivator has been properly configured to send email (see MSActivator Installation and Configuration Guide).

Login page

On the login page, available on custom UBI, click on "Forgot my password"

Support in a new customization

To enable password recovery for a new custom portal, the lines below should be included in Connection.jsp

<script type="text/javascript" src="<%= request.getContextPath() %>/script/prototype/prototype.js" ></script>
<script type="text/javascript" src="<%= request.getContextPath() %>/script/ses/util.js" ></script>
<script type="text/javascript" src="<%= request.getContextPath() %>/script/ses/resetPassword.js" ></script>

Create an HTML label with an onClick event. User login should be passed as a parameter.

<label style="cursor:pointer;font-size: 12px;" onClick="resetPassword('<%= request.getContextPath() %>', document.getElementById('login_uname'));">Forgot Password ?</label>

Add an HTML div to display a message that confirms that a mail was sent to the user. The div id should be "resetPasswordMsg.

<div id="resetPasswordMsg" style="display: none;"><font style="font-family:Verdana,sans-serif;font-size:10pt;" >A mail associated to this account has been sent to confirm your request</font></div>